FAQ
🌍 General FAQs
Where do you ship from?
All orders ship from Northumberland, UK. Dispatch usually takes 2–4 business days.
Do you ship internationally?
Yes — tracked international delivery is available at checkout. Shipping times vary depending on location.
Do you ship DDP?
Yes — any customs costs or fees are handled by us. No surprise fees on delivery.
How do I track my order?
Once your order has shipped, you’ll receive a tracking link by email. UK parcels are sent via 48-hour tracked service. International orders include tracking, but delivery times vary by region.
Do you take custom requests?
Yes — if you’d like a tweak, scale change, or a completely new idea, reach out via the contact page and we’ll see what’s possible.
🐠 Aquarium Decor FAQs
What materials do you use?
We print in PETG or PLA depending on the design. Both are aquarium-safe plastics that won’t leach chemicals. Each piece is finished smooth to protect fins, shrimp, and snails.
Are your products aquarium-safe?
Yes. All tank items are designed for fish and shrimp use. No coatings, paints, or glues — just safe, inert plastics hobbyists trust.
How do I care for aquarium décor?
Rinse in tank water during water changes. Avoid boiling or harsh scrubbing. With light care, our décor lasts for years without warping or releasing toxins.
Do your floating hides actually float?
They do! Each one is buoyancy-tested before shipping. Some tanks may need a gentle nudge or suction cup to settle them in place.
Can shrimp or fry use these caves?
Yes — caves are designed with small entrances and smooth edges so shrimp, fry, and nano fish can hide safely without risk.
Can I put the décor straight into my tank?
Yes — just give it a rinse in tank water first. This removes any dust and helps it settle naturally.
🎴 Deck Box FAQs
How many cards fit in your deck boxes?
Most hold 100+ single-sleeved Magic: The Gathering cards, with room for tokens or dice. Some designs hold more; check each listing for exact capacity.
What materials are used for deck boxes?
We use durable PLA/PETG that keeps its shape over time. Unlike mass-market boxes, ours are crafted in small batches so every hinge and latch is tested.
Can I customise a deck box?
Yes — custom requests are welcome. Scale changes, colour swaps, or even unique engravings can be discussed through our contact page.